Careers at Symology

Technical Systems Administrator

We are a software development and services provision company that has seen constant growth over the last few years.  We are now looking to recruit a multi skilled technical specialist to join our existing Infrastructure and Security Team in our Dunstable Office. The company provides a hybrid working policy allowing for a minimum of 1 day a week working in the office and the remainder working remotely.

The role is potentially very broad and is likely to involve the following:

• Provide a Technical Response to all internal users related to Server and Network operations.
• Commission and deploy new Server and Network hardware.
• Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security.
• To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates.
• Use an Internal Call Management system to manage workload and provide responses to end users.
• Provide a Technical Response service for other departments for queries related to the Managed Service and its operation. 
• Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements.
• Provide 3^rd Line assistance to the Client Services and Service Delivery Teams for high priority issues.
• To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month.

You will be working in a busy department where your skills and knowledge will be in constant demand by all areas of the business.  The work will be varied, fast paced and constant - taking in all aspects of our Internal Infrastructure. They will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues.

The successful candidate must live within a 40-minute radius of our Dunstable office and must have a full driving licence.