Symology - Infrastructure Asset Management Solutions for Highways, Land and Property, Structures, Public Lighting and Distributed Networks

INFRASTRUCTURE ASSET MANAGEMENT SOLUTIONS

Positions Available

Account Management Consultant

Due to the continued success of the company, Symology is looking to increase the size of its Account Management Consultancy team.

Opportunities exist at the company's offices in Caddington (Bedfordshire) and Larbert (near Falkirk, Scotland).

The principal functions of the role include:

  • the provision of advice and guidance on functional implementation
  • project management
  • product training
  • ongoing account management
  • contributing to pre-sales activities
  • quality assurance testing of the product
  • customer support
  • document production

View/Download Detailed Job Description (PDF)

UKPMS/Asset Management Consultant

To be based at the company's Head Office in Caddington, Bedfordshire.

The principal function of the role involves the provision of specialist advice and guidance in the areas of UKPMS, Asset Management & Asset Valuation, and the derivation of strategic asset development plans. Other functions of the role include:

  • product implementation/consultancy
  • contributing to pre-sales activities
  • product training
  • quality assurance testing of the product
  • customer support
  • documentation production
  • keeping abreast of the latest national initiatives and standards

View/Download Detailed Job Description (PDF)

Technical Systems Administrator

The company has a vacancy for a Technical Systems Administrator, based at the company's head office in Caddington (near Dunstable), Bedfordshire.

The successful applicant will provide internal first line support for all corporate software systems and hardware. The scope of the role is significant and will require training in a number of areas.

Along with the other members of the technical team the applicant will assist users to ensure that they have the appropriate environment in which to work.

The keys areas of involvement will include:

  • Providing hardware and software support for all corporate servers, desktops and networks. On occasions this may require liaising with third parties to achieve timely resolution.
  • Set-up and support of all internal computer related services. This includes the acquisition, build and roll-out of both desktop and server systems.
  • Monitor, maintain and ensure continuity of Company wide services. This will include amongst other items, Networking, File Services, Email, Anti-Virus, Internet client access and backup systems.
  • Patch Management for all 3rd party software applications and desktop/server operating systems.
  • Monitoring and maintaining hardware including the implementation of a hardware replacement policy, OS Upgrades, OS Installation and configuration.

View/Download Detailed Job Description (PDF)

Customer Support Consultant

The company has a vacancy for a Customer Support Consultant within the Customer Support team, based at the company's head office in Caddington (near Dunstable), Bedfordshire.

The principal functions involved in this role include:

  • the provision of a telephone support service, dealing with specific queries regarding the functionality of Symology's products and how they may best be used to fulfil objectives
  • maintaining customer records, including hardware/software installation and network details
  • assisting with the Quality Assurance testing of software, prior to release to customers
  • producing product-related material to assist customers in the effective operation of the system.

The successful candidate will have the ability to contribute within these activity areas, together with the enthusiasm and commitment to extend their skills base throughout the Customer Support team functions. A capability to work both individually and as part of a team is required. First class communication skills, written and oral, are essential. Above all, care and attention to detail and an aspiration for perfection are required.

Business Development Manager (x2)

Two vacancies are available, one to be based at the company's Sheffield Office and one to be based at the Scottish Office in Larbert (near Falkirk).

The principal functions of the role include:

  • pre-sales activities
  • account development and sales
  • assisting with marketing activities

View/Download Detailed Job Description (PDF)

Customer Support Operator

Following the award of a prestigious new contract for the operation of a system to control road works throughout the whole of Scotland, Symology Ltd are recruiting IT Help and Support Desk staff for their new offices at Glenbervie Business Centre, Larbert (near Falkirk).

The successful applicants will provide telephone, e-mail and online help and support services to Symology customers in Scotland, and in particular to Scottish Road Works Register users. Experience and knowledge of IT systems gained from working in a similar environment is highly desirable, although full training will be given. Formal qualifications or experience in a relevant discipline would be an advantage.

In addition to IT skills, the selected candidates will be expected to develop comprehensive knowledge of roads authority and utilities street works operations. Training will be provided at Symology offices in the Dunstable area and at Larbert, and applicants must be available to attend training at either location.

View/Download Detailed Job Description (PDF)

Analyst/Programmer

Based in our Dunstable, Bedfordshire, offices:

Responsible for functional specification and design of major module areas within the Symology product range, the Analyst/Programmer role includes:

  • liaison with the project Analyst to produce program specifications and, on occasions, functional specifications for major module areas within the Symology product range.
  • leading a team of programmers throughout the project life cycle, explaining the requirements, monitoring progress, and arranging testing within the team.

There will also be an ongoing involvement in programming tasks.

Trainee/Junior Programmers

Based in our Dunstable, Bedfordshire, offices:

These positions present ideal opportunities for graduates who are about to leave university, or have recently done so, and wish to develop a career in application software development. The complexity of the software development task, and the quality demands within Symology, present a challenge which is suitable only for those who are totally committed to learning how to apply the best practical and effective development skills. An ideal environment is provided for staff who wish to maximise the rate of their own progress, and opportunities for further development exist for those who prove their capabilities. Satisfaction can be gained from seeing the direct results of the development effort.