Services

Project Management & System Implementation

Implementing powerful software technology often goes alongside significant organisational change, and we see it as the role of our PRINCE2 accredited Project Managers to help you identify and manage any change and/or risks that may arise from the introduction of new software and or business practices. Along with our implementation consultants, our Project Managers are skilled at working with customer staff to develop and implement methods of operation that will maximise service levels with the minimum of disruption.

To make sure the implementation of Symology’s Insight software is a success, we believe that the most effective approach to a project is one of partnership. Our aim is always to generate a close working relationship with the customer's staff, with the purpose of maintaining a clear definition of the project tasks, timescales, quality criteria and risks.  Jointly managing these aspects, whilst at the same time defining optimum operational business practices and procedures, ensures that projects are successful and completed on time and within budget.

Product Consultancy

Symology provide a range of technical services to help you get the greatest productivity from your Insight modules, from the analysis of your requirements at a comprehensive level through a range of services delivered by our product consultants. Each consultant has specialised knowledge and experience of particular technology or business areas, combined with a general capability for the full scope of the entire product range and the functional areas in which it operates. 

UKPMS, Asset Management and Valuation

Our product consultants will assist you in the determination of structural maintenance policy, lifecycle planning, improvement plans, programmes and Whole Life Costing of your assets.

We can offer a bureau service for the loading of your condition data, collected from a variety of visual or machine-based surveys, and assist in their evaluation in conjunction with all other life history data for the assets. The condition of different aspects of the pavement and associated structures is determined and appropriate treatments derived.

Symology Consultants can assist you draft and implement your asset valuation schemes through to delivering all aspects of the Whole Government Accounting submission. They are skilled in using the system to predict future trends and budget scenarios based on condition history and life deterioration models, aiming at achieving the required service levels, and providing advice on investment need. Deterioration modelling techniques and cost/benefit analysis are utilised to evaluate different long-term strategies, and ensure optimum allocation of available funds.

GIS

Insight’s GIS capabilities are at the core of the system. Having a fast, efficient and well structured map provides the user with a positive working experience as well as providing a view of the data which can’t be achieved through standard grids and report.

Symology can provide specialist Mapping Consultancy on a wide range of issues from setting up and maintaining the map documents and layers, Building Plot Templates, Converting mapping to use an RDBMS, Importing 3^rd Party layers ranging from background data e.g. Ordnance Survey and Aerial Photography to underground pipelines and administrative boundaries already captured in other data sets.

Implementing Street Works Permits Schemes

Symology offer a package of services to help Authorities and Works Promoters deal with the complexities of implementing a permit scheme. Not only can we provide expert advice to help define a scheme, but once a scheme has been approved, Symology can help with the different aspects of its introduction, including defining the internal business processes, configuring systems, establishing testing environments, training and reports.

Turn-key Project Services

- the creation of a complete Level III gazetteer, to BS7666 National Street Gazetteer standards, including setting up a mapping system. O.S. data and Symology tools are used to prepare a complete map-based Level III gazetteer in the form in which it can be used within the Insight range, and in the form for export to NSG.

- the preparation of a complete asset management plan. This may involve network definition, contracting for survey data collection, processing of data, production of condition evaluation data, and recommending asset management plans to meet specified objectives or service levels. The project may also include presentation of the data and recommendations in sophisticated graphical form, using the full power of GIS technology.

Training

Symology recognise that training is an investment you make in your staff, bringing benefits by helping you become more efficient and productive, and increasing job satisfaction and staff retention levels. Organisations can sometimes fail to realise the full potential of software they already have, but trained staff help you unlock that potential and fully benefit from your software investment.

Symology offer a comprehensive range of formal training options that provide detailed instruction in different functional and technical aspects of the product range. All courses and workshops incorporate extensive practical exercises, and are run in at our training centres, with hands-on facilities for delegates.

Our standard training courses include:

• Coordination of Street Works
• EToN 6 for Highway Authorities
• EToN 6 for Statutory Undertakers
• Insight Reporting
• Inspections Using Insight Mobile
• Introduction to Insight
• Managing Street Works Inspections
• Notice Management
• Street Works Finances
• Street Works Inspections Using Insight
• Street Works Noticing
• Technical Administration
• TMA Operations for Statutory Undertakers
• Works for Roads Purposes

In addition, we can provide tailored training to suit your needs. We recognise that sending staff away on a training course can be disruptive and expensive, so we can offer a range of other options for you, including:

• On-site training at a location convenient to you, for groups of up to 12 people
• Web-Based training where delegates can attend the course from the comfort of their own desks (or anywhere where they have access to the internet and either a speaker or phone)
• Video Training where we provide you with video courses, broken down into bite-sized chunks, where your staff can learn at their own time, at their own pace, and repeat sections as required
• Where extensive training is needed, following, say, a major re-organisation, then we will provide 'Train the Trainer' courses for you, along with the supporting material you will need