Symology Conference
2025
Your agenda – note some finer details may be subject to adjustment..
9:00 Arrival: networking & refreshments
An hour to get everyone checked in and ready for the day. Tea, coffee and chat are provided
10:00 Introduction & news updates
Managing Director Mike Bartlett welcomes us with a strategic overview, addressing key events in our sector
10:25 Aurora product roadmap
Head of Product Management James Smith will share his favourite things that we can expect in late 2025 and 2026
10:50 Introducing the Symology Customer Awards
The inaugural event showcasing the very best customers achievements. Could it be you?
11:10 Break-time: networking & refreshments
Tea, coffee and a chance to catch up
11:45 Migration Stories and Data Journeys
A dynamic session exploring real-world customer migration stories from North Yorkshire, Cambridgeshire, Waltham Forest, Sunderland and Rotherham. We’ll showcase our solutions for migrating historic data and making it accessible within Aurora.
12:10 Strategic Asset Management in action: from Insight to Intervention
Sarah Twigg and Gary Morland show our holistic approach to Strategic Asset Management across highways, lighting and structures. We’ll explore risk-based methodologies driven by traditional and AI powered survey data, and various tools for scheme generation.
We’ll also look at visualisation, updates for structures and lighting, risk-based inspection programming, and a strategic look at carbon reporting.
12:45 Break-time: lunch, networking & refreshments
Lunch is provided 12:45 to 13:30, then the main event networking time let’s you catch up with everyone
14:15 Beyond Highways – a showcase of Smart Functionality
Sam Harrison delivers a rapid-fire tour through Aurora’s most exciting capabilities beyond highways. This session highlights standout examples across structures, street lighting, drainage, and parks & spaces – demonstrating how different asset disciplines are using Aurora to drive smarter asset management.
14:35 From quote to claim: navigating the Contractor Lifecycle with Aurora
Scott Hutchinson will demonstrate the lifecycle of contractor engagement —from managing Requests for Quotation (RFQs) to tracking stores usage, and through to client/contractor reporting and claiming. We’ll explore updates to our contractor interface, delivering smarter, more connected workflow.
14:55 Report It v3.0: Reimagining the customer experience
Martin Large will bring you up to date on our Report It customer engagement platform. This journey starts from early innovations with Cambridgeshire County Council, inspiration from the seamless ‘Amazon experience’, feedback from Suffolk and a wish-list shaping our roadmap. Martin will touch on Customer Service integration, potential use of What 3 Words, and demonstrate how Report It v3.0 is evolving into a smarter, intuitive platform for citizens and service teams alike.
15:15 Question Time – Q & A session
We will wrap up the day with our presenter panel, ready to answer your questions from the day. Followed with a final opportunity to network as we close.
11:45 Customer Implementation Success Stories
We’ve been busy transforming customer requirements into powerful, efficient Aurora solutions. This session will spin through some of the most interesting, positive project outcomes, including Apply For It and View It portals, D-TRO solutions, Lane Rental, integrations and an EToN solution delivered in Wales.
12:05 Alerting, Monitoring and Reporting on Street Works
Systems are only as good as what you can get out. Last year we showed the tools in our garage, this update extends this, including real-time monitoring options.
12:25 Mobile Working Opportunities
It’s clear from the Community Ideas that mobile solutions are vital to our customers. We will show the new iOS app and update you on the mobile capabilities in place now and planned for in the releases ahead.
12:45 Break-time: lunch, networking & refreshments
Lunch is provided 12:45 to 13:30, then the main event networking time let’s you catch up with everyone.
14:15 Collaboration in Planning & Co-ordination
You need to know everything that’s going on, as much as you can, in order to plan and co-ordinate as best as possible. Aurora features to support this are coming in thick and fast, so hold on tight! Collaboration becomes a reality when these tools are used to their full capabilities.
14:50 Innovations in Street Works with Traffic Flow Data
James Smith and Mike Bartlett have an eye each on the future; from Bus Route data, historic and current traffic flow data, permit screening and AI. We are interested in your feedback in this session.
15:15 Question Time – Q & A session
We will wrap up the day with our presenter panel, ready to answer your questions from the day. Followed with a final opportunity to network as we close.
