This Accessibility Statement was last updated in July 2026.

Symology are committed to ensuring effective communication and digital accessibility for everyone.

We strive to meet recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and ISO 30071-1. We regularly review and enhance our services through testing, user feedback, and continuous improvement.

While our solutions are designed to be accessible as-is, some users may benefit from customising their experience to better suit their needs.

For example, you might change the site’s colours, increase the text size, or have the site spoken aloud.

For help with customising your experience using accessibility features already on your computer, or by installing extra assistive technologies. Try these sites:

• AbilityNet: My Computer, My way
• Web Accessibility Initiative: How to Change Text Size or Colours
• Web Accessibility Initiative: Better Web Browsing: Tips for Customising your Computer (archived page)

We welcome your feedback on the accessibility of our website, products and services.

If you encounter any accessibility barriers, we encourage you to let us know by emailing us at support@symology.co.uk or by completing our support contact form. We will do our best to address your concerns promptly and keep improving our platforms for everyone.

To help us understand your difficulty quickly, please provide details of the specific service and feature you are concerned with. The following resource may also help you provide the information we need in your request:

• Web Accessibility Initiative: Contacting Organisations about Inaccessible Websites

All constructive feedback regarding the accessibility or usability of our platforms is welcome and will be carefully considered.

The following sections refer to this website, as well as Symology products and services, detailing our known accessibility features and limitations.

This website supports a range of accessibility features, including compatibility with screen readers, keyboard navigation, browser zoom, and other assistive technologies. While we strive to meet WCAG 2.1 accessibility standards, some content or functionality may not yet be fully accessible.

The Aurora Desktop application is a feature rich, enterprise grade solution which includes advanced mapping and visual features, however this has not stopped Symology from targeting to achieve and maintain at least the AA level of compliance against WCAG guidelines.

Aurora was independently assessed by Hassell Inclusion in May 2026. The assessment found a high level of conformance with WCAG AA requirements and identified a small number of issues that are being addressed through our ongoing accessibility improvement programme:

• Some areas of the system don’t fully support keyboard navigation – we have scheduled improvements to address this
• Focus indicators are being improved to ensure clarity when using a keyboard interface to navigate and interact
• Labelling of some buttons and components lack context when list separately so users of assistive technology may need to navigate sequentially to discover this
• The dashboard viewer reports may not provide reasonable alternatives for all user groups – we are working on improvements for this
• Some of our PDF reports aren’t fully tagged, although assistive technology may read these in the correct order – contact us if you need help with specific PDFs

The Aurora mobile application has a touch based interface, has a map and text based user experience which follows the Material design methodology.

Black text and white backgrounds are predominant, use of colour predominantly meets accessibility standards for colour contrast.

Android and Apple phone and tablet devices can be used, in both landscape and portrait modes. The application detects and utilizes screen capabilities and formats the interface accordingly.

Aurora customers have access to the Aurora Community Portal, a web service which includes a Knowledge Base, the Aurora Academy e-learning resources, news, release notices and other useful supporting resources.

Whilst these services are generally designed with clear text and are suitable for screen reading and other assistive technologies, we plan to implement further improvements and review the results in the future.

Our Aurora Academy e-learning materials are predominantly video based, with flexible playback speed controls and high quality subtitles.

Our View It, Report It and Apply For It public web portals are customised websites which interact with Aurora data to gather and/or share information with the public and other interested parties. Typically, the design is branded to match customer requirements, integrating with their own corporate identity. This includes branding, website design and any compliance requirements, including accessibility.

We have incorporated accessibility optimisation for customers, and would address each customer unique requirements in partnership with them. Accessibility features would include:

• Browser zoom controls can be used to adjust font size, in most cases to at least 200%
• Text and forms are shown in considered, corporate colour schemes